Southwest Airlines flight attendant JacqueRae Hill chatted to the man for 10 minutes before he revealed he was the CEO of American Airlines, Doug Parker.
"I'm pretty sure I startled him by seemingly dumping all my emotions on him, but his reply was "I'm so sorry, It's our fault that this is like this,'" Hill wrote on Facebook.
Parker gave Hill a note as he left the plane which described their conversation as "a gift from God and an inspiration."
"When you're able to focus on your part of the solution, it makes all of this worthwhile," Hill told CNN.
Source: Rachel Hosie